MELVILLE, N.Y.–(BUSINESS WIRE)–Verint® (NASDAQ: VRNT), the Buyer Engagement Firm™, introduced right this moment that international wellness model GNC is leveraging Verint Experience Management as an funding in its omnichannel technique to offer shoppers with the final word purchasing expertise.
With greater than 3,000 areas within the U.S. and Canada, GNC prides itself on assembly the rising and fast-changing wants of its prospects. The corporate skilled a spike in demand for well being and wellness merchandise, particularly people who boosted immunity, when the pandemic took maintain within the spring of 2020. Just like most retailers on the time, GNC’s retailer site visitors declined whereas digital orders spiked—all whereas the corporate needed to transition its contact heart brokers to a work-from-home mannequin. GNC’s ecommerce staff was challenged with order success whereas persevering with to offer distinctive buyer experiences.
“Verint’s Expertise Administration resolution has helped us proceed to serve our valued prospects throughout a time after they relied on us to offer the well being and wellness merchandise they wanted,” mentioned Chadwick Hamby, vice chairman of eCommerce operations and options, GNC. “The answer enabled our ecommerce staff to implement an efficient, correct, real-time digital triage system that has been invaluable in figuring out customer support points associated to on-line bank card funds, product points, the effectiveness of promotions, and extra. This visibility throughout the group at each stage—tactical, operational and strategic—has enabled GNC to avoid wasting gross sales and make a constructive influence on the client expertise, which is our high precedence.”
Verint Expertise Administration captures actionable and diagnostic digital expertise information to drive enhancements throughout the group. It allows organizations to achieve a deeper understanding of buyer and worker sentiment and behaviors to unlock hidden alternatives. The answer geared up GNC with improved buyer information collected by way of digital suggestions sources and mixed with information in its CRM platform. GNC’s ecommerce group was in a position to type a digital triage staff, empowered with very important insights into buyer expertise associated to its web site. Improved find-and-fix processes helped success groups deal with surging on-line orders, sustain with excessive demand and overcome pandemic-related transport and call heart challenges.
“Verint’s confirmed know-how has been a game-changer for a lot of organizations to offer the required insights to assist them make constructive modifications throughout the client expertise in the course of the COVID-19 pandemic and past,” says Verint’s Kevin Daly, international vice chairman and normal supervisor, expertise administration. “Having information to information essential enterprise selections will assist GNC proceed to strengthen its popularity for distinctive one-on-one service.”
For extra data, go to Verint Experience Management.
About Verint Methods Inc.
Verint® (Nasdaq: VRNT) helps the world’s most iconic manufacturers – together with over 85 of the Fortune 100 firms – construct enduring buyer relationships by connecting work, information and experiences throughout the enterprise. The Verint Buyer Engagement portfolio attracts on the newest developments in AI and analytics, an open cloud structure, and The Science of Buyer Engagement™ to assist prospects shut the engagement capability hole.
Verint. The Buyer Engagement Firm™. Be taught extra at Verint.com.
*GNC invested in Verint options in January 2020.
GNC is a number one international well being and wellness model that gives prime quality science-based merchandise and options shoppers must dwell mighty, dwell match and dwell nicely.
The model touches shoppers worldwide by offering its services and products by company-owned retail areas, home and worldwide franchise areas, digital commerce and robust wholesale and retail partnerships throughout the globe. GNC’s diversified, multi-channel enterprise mannequin has worldwide attain and a well-recognized, trusted model. By combining distinctive innovation, product growth capabilities and an in depth international distribution community, GNC manages a greatest in school product portfolio.
This press launch incorporates “forward-looking statements,” together with statements concerning expectations, predictions, views, alternatives, plans, methods, beliefs, and statements of comparable impact regarding Verint Methods Inc. These forward-looking statements aren’t ensures of future efficiency and they’re primarily based on administration’s expectations that contain various dangers, uncertainties and assumptions, any of which may trigger precise outcomes to vary materially from these expressed in or implied by the forward-looking statements. For an in depth dialogue of those threat elements, see our Annual Report on Type 10-Okay for the fiscal yr ended January 31, 2021, and different filings we make with the SEC. The forward-looking statements contained on this press launch are made as of the date of this press launch and, besides as required by legislation, Verint assumes no obligation to replace or revise them or to offer the explanation why precise outcomes might differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are emblems of Verint Methods Inc. or its subsidiaries. Verint and different events may have trademark rights in different phrases used herein.
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