EYSINS, Switzerland–(BUSINESS WIRE)–World Blue at present introduced the acquisition of ZigZag, a number one Software program-as-a-Service (SaaS) know-how platform that helps retailers handle worldwide e-commerce returns and exchanges extra profitably, and customers to take pleasure in a smoother and enhanced return expertise.
ZigZag allows retailers to optimise their e-commerce development
E-commerce returns are an enormous drawback for retailers with greater than 40% of orders on common being returned.
ZigZag’s know-how platform addresses this challenge by digitalising the e-commerce returns course of and bettering the returns expertise for each customers and retailers.
It replaces outdated paper-based “label within the field” options with a finest in school on-line returns portal that gives a larger vary of delivery choices together with put up workplace, parcel retailers, lockers and assortment from dwelling, in addition to alternate alternate options.
In parallel, it optimises retailers’ profitability by lowering logistical prices through consolidation, native market resale, and inbound client queries, in addition to by permitting exchanges versus merely return of products.
With e-commerce increasing quickly and additional accelerating through the COVID-19 pandemic, an environment friendly returns platform is essential to each mass and luxurious retailers, who’re experiencing accelerating development of their on-line gross sales and operations.
ZigZag’s platform integrates with over 30 main service provider e-commerce software program platforms, enabling retailers to entry ZigZag’s reverse logistics community comprising 450+ provider providers and 220 warehouses in 130 international locations.
As of December 2020, Zigzag’s know-how powered roughly 100 international ecommerce retailers and recorded dramatic development of greater than 500% of its processed returns in 2020 versus 2019.
World Blue and ZigZag mixture creates complementary advantages
With each firms working within the retail ecosystem, World Blue and ZigZag will be part of forces to empower retailers to seize development alternatives via omni-channel know-how and fee options.
With e-commerce enterprise booming and changing into much more essential for luxurious manufacturers, World Blue will profit from ZigZag’s e-commerce experience, extending its relationships with its present and future purchasers.
In parallel, ZigZag will improve its fast development by cross-selling its options into World Blue’s in depth service provider community and by enhancing its worth proposition via integration of World Blue’s funds and knowledge capabilities.
$70 million of fairness capital raised to fund the acquisition
World Blue, listed on the New York Inventory Alternate (Ticker: GB), has raised $70 million through a personal placement of widespread inventory issued to new institutional traders to completely fund ZigZag acquisition. Deutsche Financial institution Securities Inc. is appearing as fairness personal placement agent.
Jacques Stern, CEO and President of World Blue commented:
“With this primary acquisition since our itemizing on the New York Inventory Alternate in August 2020, World Blue has the ambition to turn out to be a strategic omni-channel know-how and funds associate empowering retailers to seize development alternatives.
ZigZag is an thrilling, fast-growing, rising chief in e-commerce, specialised within the administration of e-commerce returns. The synergies between the 2 firms are sturdy and can assist each of us to develop quicker.”
Al Gerrie, CEO and Founding father of ZigZag added:
“As a market chief targeted on technological innovation for retailers and customers, World Blue is a perfect match for ZigZag. We’re assured that our partnership and our bold joint funding plan will speed up our development even additional.”
The transaction is anticipated to shut by the top of March 2021.
ABOUT GLOBAL BLUE
World Blue pioneered the idea of Tax Free Buying 40 years in the past. By way of steady innovation, it has turn out to be the main strategic know-how and funds associate, empowering retailers to seize the expansion of worldwide consumers.
The Group connects all stakeholders concerned within the worldwide procuring ecosystem, serving to:
- Greater than 29 million worldwide consumers obtain a seamless and personalised procuring expertise, enabling them to assert again the VAT on their eligible purchases after they store overseas and to pay of their dwelling foreign money at a assured finest charge,
- Greater than 300,000 factors of sale, together with main department shops and luxurious manufacturers, establish development alternatives via good knowledge and intelligence options, enhance footfall via data-driven advertising and marketing options and convert visitors into service provider income via revolutionary in-store applied sciences,
- Greater than 50 acquirers, at round 130,000 factors of interplay, profit from extra income streams and supply retailers and travellers Dynamic Forex Conversion choices and different Added-Worth Cost Options,
- Customs & authorities in additional than 40 international locations enhance nation attractiveness and guarantee a safe and compliant Tax Free Buying scheme.
Within the monetary yr ending 31 March 2020, World Blue processed 35 million Tax Free Buying transactions with a complete worth of €18.5 billion gross sales in retailer, and 31 million Added-Worth Cost Options transactions with a complete worth of €4.4 billion gross sales in retailer.
World Blue has over 2,000 staff in additional than 50 international locations.
For extra data, go to http://www.globalblue.com/corporate/
ABOUT ZIGZAG GLOBAL
ZigZag World is a software program answer to assist ecommerce retailers handle returns domestically and globally.
The ZigZag platform connects main retailers to a world community of over 220 warehouses to over 450+ provider providers in over 130 international locations. ZigZag’s purchasers embrace boohoo group, Selfridges, GAP, Superdry, DHL, The Hut Group and plenty of extra.
ZigZag delivers finest in school know-how and repair to remodel the returns expertise globally. ZigZag’s mission is to scale back the fee, waste and friction related to returns, increase buyer loyalty and make retailers extra worthwhile and sustainable.
ZigZag was the winner of the Finest eCommerce Expertise Innovation and Finest Product at eCommerce Expo 2020, Innovation in Supply and Logistics Award on the eCommerce Awards 2019, received the KPMG Finest British Tech Startup 2019 (London spherical), was a finalist at The Circulars on the World Financial Discussion board 2019 in Davos, is listed within the Retail Tech High 50, The StartUps High 100, Disrupt 100. ZigZag received the 2018 Store.org Disruption and Innovation Award, 2018 World Put up and Parcel Awards for Ecommerce and Innovation, 2018 Postal Pitch in Washington, 2018 Millennial 20:20 Ecommerce Enabler, 2017 ShopTalk Startup award together with a 25,000 Euro prize. It additionally received the 2017 Sustainability Award in Milan, 2017 Innovation Award at IRX, StartUps 100 Winner 2017. 2016 World award on the World Retail Congress in Dubai for innovation, Mark of Excellence – Disruptor of the 12 months 2016 – Provide Chain Awards, Winner at London Expertise Week – GetInTheRing.
ZigZag can be proud to be a member of the Ellen MacArthur Basis.
ZigZag is a British Firm, headquartered in London.
For extra data, go to http://www.zigzag.global
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